Shipping With Care
We package every gemstone securely and ship with careful tracking, insurance, and clear updates from our door to yours.
Shipping & Returns
How are gemstones shipped?
Orders ship securely with tracking and insurance, using a carrier selected for your destination and gemstone value.
When will my order dispatch?
Most in-stock orders dispatch within two business days after payment clears and verification is complete.
Do international orders incur fees?
Yes. International buyers are responsible for applicable customs duties, taxes, and import requirements.
What if my parcel arrives damaged?
Contact us promptly. We will review the parcel and help coordinate a carrier claim when appropriate.
What is your return policy?
Returns are accepted within 14 days when stones remain unworn, unmounted, and in their original condition.